For HVAC, plumbing, and electrical contractors
Your next customer already called. Don't make them call the next guy.
Phone calls that go to voicemail. Web forms that wait till morning. Google Business messages nobody sees till Tuesday. Those are leads you already won — and lost. We build the AI that picks up.
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The problem, named
Trades have a specific math problem.
Emergency callers don't leave voicemails. When the water heater fails at 9:47pm Sunday, they call the next number on the Google results page. And the routine quotes and service requests pile up overnight and over weekends — sitting in an inbox while your dispatcher is asleep, at her kid's game, or running point on three other jobs.
You already know this. The reason it persists isn't strategy — it's that your dispatcher is one person, and one person can't be on the phone at 9pm on a Sunday during a freeze warning.
The numbers
Three numbers from one well-studied body of research on inbound lead behavior. The dataset isn't trades-specific, but the math holds — and arguably hits harder when half your calls are people who need help now.
Your numbers will look different. Week one of the pilot is establishing what they actually are — for your phone, your forms, your Google Business inbox.
What we build
Phone, answered
The call that goes to voicemail at 9:47pm Sunday is a leak that's about to be a flood, and the homeowner is dialing the next number on the Google page in ninety seconds. The voice agent picks up, sounds like a competent dispatcher, gathers what's broken and how urgent, and either pages your on-call tech or books the morning service slot. No more voicemails.
Forms and messages, replied
Web forms, Google Business Profile messages, Angi and Thumbtack requests — the channels you'd normally get to Monday morning. The agent reads each one, drafts a tailored reply, and gets it back to the customer within minutes. Quotes go out same-day, not Tuesday.
Dispatch-ready, before it hits your board
The agent asks what a good dispatcher would ask — what's the symptom, how urgent, where, is anyone in the house — and books qualified jobs directly into your scheduling tool. We integrate with Jobber, Housecall Pro, ServiceTitan, FieldEdge, or whatever you already run. You wake up to a clean board, not a stack of voicemails.
What a pilot looks like
Two weeks. $1,000 flat fee. No subscription, no setup add-ons.
Week one is measurement. We instrument the channels you already use — phone, web forms, Google Business, anywhere else inquiries come in — and establish your baseline: how many calls hit voicemail, how many forms wait overnight, how many never get a callback at all. This is your before number, and it's yours to keep whether you continue with us or not.
Week two is deployment. We build and ship the agents for the channels we agreed on, trained on your firm's tone and your service area. The phone agent answers like one of your own dispatchers; the text agents reply the way your front office would. By the end of the week, the system is live.
After the pilot, if the numbers work, we move to a monthly retainer priced as a percentage of incremental captured jobs — so we only get paid when the system pays. If the numbers don't work, you keep the baseline data and we shake hands. The flat fee is the only commitment.
Why us, and why now
Sandy Labs is built for this work and only this work. We don't sell software; we build the agents, train them on your business, and stay involved while they run. You'll always know who's at the other end of the email. (Spoiler: not a salesperson.)
We're also new. These first pilots are how we build the case studies we don't have yet, which is part of why the price is what it is. We're betting that if we catch ten missed calls a month for you, you'll keep us around.
Let's see your numbers
Three minutes. We'll respond within the day — either with a 15-minute call invite or with a direct answer if your question is quick.